After spending more than 20 years managing in some of Asia’s most exciting hotels for Hyatt International & Ritz-Carlton Hotels in Japan, Bali, China, New Zealand, Saipan and Taiwan, Troy decided to return home to New Zealand in 2013 to start his own hospitality management company – Katalyma Hotels and Hospitality.
Troy and his wife Tomoko are the owners of Whangaparaoa Lodge in Auckland since mid 2013 and added a second property Kerikeri Park Lodge from the beginning of 2017.
Troy says “Owning and running our own business, creating our own path and destiny is a luxury earned from taking risks and working hard – is our mantra we live by and enjoy every moment of it.”
Troy spent the majority of his time in Hotels managing Food & Beverage operations working his way up through the Hotel hierarchy starting as a Corporate Trainee for Hyatt International, moving through to restaurant management, Banquet and Catering, divisional and hotel operations management, to his last position as General Manager of Bulgari Hotels & Resorts – Tokyo Restaurants which oversaw the Japan operations of the luxury brand’s lifestyle operations.
Katalayma Hotels and Hospitality
Hospitality Management company specialising in boutique hotels, lodges, motels and luxury B&B’s. International environment, owner relations, systems and training of guest service areas (rooms, catering/banquets, restaurants), accounting and finance, human resources and training, openings and re-branding.
We offer varied levels of management support based on the management and ownership structure in place; new openings, re-opening and re-branding, review of operations, employee training, mystery shops and associated action plans, and full management of the property.
The meaning of “Katalyma” – a lodging place or Inn, defines the service concept of a Katalyma property, where your hosts offer a stay experience true to the original meaning of hospitality. Mary and Joseph’s stay at the katalyma in Bethlehem characterized by a heart-warming warm welcome with personalised, caring and accommodating service, all recorded in that moment in biblical history.
At Katalyma our hospitality philosophy encompasses the key elements of a genuine warm welcome, highly personalised based on the varying needs of our guests, seamlessly utilising the beautiful and unique locations of each property and local hospitality culminating with a fond farewell to create a complete stay experience that lasts well after our guests depart.