After spending more than 20 years managing in some of Asia’s most exciting hotels for Hyatt International & Ritz-Carlton Hotels in Japan, Bali, China, New Zealand, Saipan and Taiwan, Troy decided to return home to New Zealand in 2013 to start his own hospitality management company – Katalyma Hotels and Hospitality.
“Owning and running our own business, creating our own path and destiny is a luxury earned from taking risks and working hard” Troy says.
Troy spent the majority of his time in hotels managing Food & Beverage operations working his way up through the Hotel hierarchy. He started as a Corporate Trainee for Hyatt International, moving through to restaurant management, Banquet and Catering, and divisional and hotel operations management. Opening hotels for both chains became his specialty, performing lead roles in over 10 hotel openings throughout Asia and Europe. Troy’s last position was the General Manager of Bulgari Hotels & Resorts – Tokyo Restaurants, where he oversaw the Japan operations for the luxury brand including Michelin starred restaurant, cafes, boutique chocolate production business and wedding and function venues.
Passion for the industry and local community is very important to Troy. He is a National Board member, Hospitality New Zealand, chairs the Auckland accommodation sector group at branch level, represents the industry on the Auckland Unlimited Destination Committee, advisory board member of Crown Institute of Studies and is an executive committee member of the local Whangaparaoa Business Association.
Hospitality Management company specialising in boutique hotels, lodges, motels and luxury B&B’s. International environment, owner relations, systems and training of guest service areas (rooms, catering/banquets, restaurants), accounting and finance, human resources, openings and re-branding.
We offer varied levels of management support based on the management and ownership structure in place; new openings, re-opening and re-branding, review of operations, employee training, mystery shops and associated action plans, and full management of the property.
The meaning of “Katalyma” – a lodging place or Inn, defines the service concept of a Katalyma property, where your hosts offer a stay experience true to the original meaning of hospitality. Mary and Joseph’s stay at the katalyma in Bethlehem characterized by a heart-warming warm welcome with personalised, caring and accommodating service, all recorded in that moment in biblical history.
At Katalyma our hospitality philosophy encompasses the key elements of a genuine warm welcome and a highly personalised experience based on the varying needs of our guests. We seamlessly utilise the unique locations of each property and our local hospitality, culminating with a fond farewell to create a complete stay experience that lasts well after our guests depart.