After spending more than 20 years managing in some of Asia’s most exciting hotels for Hyatt International & Ritz-Carlton Hotels in Japan, Bali, China, New Zealand, Saipan and Taiwan, Troy decided to return home to New Zealand in 2013 to start his own hospitality management company – Katalyma Hotels and Hospitality.
Troy and his wife Tomoko are the owners of Whangaparaoa Lodge in Auckland since mid 2013 and added a second property Kerikeri Park Lodge from the beginning of 2017.
Troy says “Owning and running our own business, creating our own path and destiny is a luxury earned from taking risks and working hard – is our mantra we live by and enjoy every moment of it.”
Troy spent the majority of his time in Hotels managing Food & Beverage operations working his way up through the Hotel hierarchy starting as a Corporate Trainee for Hyatt International, moving through to restaurant management, Banquet and Catering, divisional and hotel operations management, to his last position as General Manager of Bulgari Hotels & Resorts – Tokyo Restaurants which oversaw the Japan operations of the luxury brand’s lifestyle operations.
Passion for the industry and local community is important also for Troy, who is a board member of the National Board, Hospitality New Zealand, chairs the Auckland accommodation sector group at branch level, and is an executive committee member of the local Whangaparaoa Business Association.
Katalayma Hotels and Hospitality
Hospitality Management company specialising in boutique hotels, lodges, motels and luxury B&B’s. International environment, owner relations, systems and training of guest service areas (rooms, catering/banquets, restaurants), accounting and finance, human resources and training, openings and re-branding.
We offer varied levels of management support based on the management and ownership structure in place; new openings, re-opening and re-branding, review of operations, employee training, mystery shops and associated action plans, and full management of the property.
The meaning of “Katalyma” – a lodging place or Inn, defines the service concept of a Katalyma property, where your hosts offer a stay experience true to the original meaning of hospitality. Mary and Joseph’s stay at the katalyma in Bethlehem characterized by a heart-warming warm welcome with personalised, caring and accommodating service, all recorded in that moment in biblical history.
At Katalyma our hospitality philosophy encompasses the key elements of a genuine warm welcome, highly personalised based on the varying needs of our guests, seamlessly utilising the beautiful and unique locations of each property and local hospitality culminating with a fond farewell to create a complete stay experience that lasts well after our guests depart.